Delivery & Returns

Delivery, made simple

From our Singapore store to your door.

Clear rates, tracked delivery and thoughtful local support—so you always know what to expect from checkout to arrival.

Tracked local courier1–3 working daysFree from S$50

Local delivery

Fast, tracked delivery throughout Singapore.

Orders below S$50S$1.99Tracked courier
Orders S$50+FreeTracked courier

Estimated arrival: 1–3 working days. Peak periods and courier conditions may occasionally affect delivery times.

Self-collection

Prefer to collect your order? Complete your purchase online before visiting us.

  • Address
    280 Woodlands Industrial Park E5, Block 2, #09-24, Harvest@Woodlands, Singapore 757322
  • Hours
    Monday–Saturday, 10:00 am–4:30 pm
  • Closed on Sundays and public holidays.

Your order journey

A straightforward process, with tracking available once your parcel is on its way.

Order confirmed

We receive your paid order and begin preparing each item carefully.

Packed & dispatched

Your parcel is checked, securely packed and handed to our tracked courier.

Delivered to you

Most Singapore orders arrive within 1–3 working days.

International delivery

International orders are sent with tracking via DHL eCommerce or a comparable logistics provider. Delivery typically takes 8–15 working days, depending on destination and customs clearance.

If your order is delayed beyond the estimated timeframe, please contact us and we will be happy to assist.

Carefully checked

Every diffuser undergoes a quality check before dispatch. If something is not right when your order arrives, let us know as soon as possible so our local team can help.

Returns & warranty

We want you to feel confident about every purchase. Keep your order number handy when contacting us so we can assist you faster.

Within 14 days

For a faulty item reported within 14 days of receipt, we will arrange collection for assessment.

After 14 days

Issues arising within the applicable warranty period may be submitted as a warranty claim.

Assessment

Assessment normally takes 3–5 working days, followed by repair or replacement where appropriate.

!Warranty exclusions: The warranty does not cover damage caused by improper use or maintenance, including water or essential oil entering a diffuser’s electrical components.

Need help with an order?

Our Singapore support team is ready to assist.

Contact us →