Privacy Policy

1. Who this policy applies to

This policy applies to customers, website visitors and anyone who communicates with Nature Therapy through our website, email, customer service or related sales channels. It does not cover third-party websites or services that operate under their own privacy policies.

2. Personal data we may collect

Depending on how you interact with us, we may collect:

• identity and contact details, such as your name, email address, telephone number and delivery or billing address;
• account and order information, including products purchased, order history, preferences and customer-service correspondence;
• payment and transaction information processed through our authorised payment providers; we do not normally receive or store your complete payment-card details;
• technical and usage information, such as IP address, browser type, device information, pages viewed, referring links and cookie identifiers; and
• information you voluntarily provide through reviews, enquiries, promotions, surveys or newsletter registration.

3. How we use personal data

We may use personal data to:

• process and fulfil orders, payments, deliveries, returns and refunds;
• create and manage customer accounts;
• respond to enquiries and provide customer support;
• communicate service notices, order updates and important policy changes;
• send marketing communications where permitted, with an option to unsubscribe;
• improve our products, website, customer experience and business operations;
• prevent fraud, misuse, security incidents and unlawful activity; and
• comply with legal, regulatory, accounting and tax obligations.

4. Consent and your choices

We collect, use and disclose personal data only for appropriate purposes and in accordance with applicable requirements. You may withdraw consent for future use or marketing at any time. Withdrawal does not affect processing already carried out lawfully and may limit our ability to provide certain services.

5. How we share information

We do not sell personal data. We may share information only when reasonably necessary with service providers that support our operations, including Shopify, payment processors, delivery partners, email and customer-support providers, analytics services and professional advisers. These providers may use the information only for the services they perform for us or as otherwise permitted by law.

We may also disclose information where required by law, to protect our rights or the safety of others, to investigate suspected fraud, or in connection with a business reorganisation or transfer.

6. Cookies and similar technologies

Our website uses essential cookies to operate the store and may use analytics, preference and marketing technologies to understand site usage and improve your experience. You can manage cookies through your browser or any consent controls made available on the website. Disabling essential cookies may affect site functions such as login, cart and checkout.

7. Protection and retention

We use reasonable administrative, technical and organisational safeguards designed to protect personal data from unauthorised access, use, disclosure, alteration or loss. No online system is completely secure, and we cannot guarantee absolute security.

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including order support, record keeping, dispute resolution and legal compliance. Data that is no longer required is deleted, anonymised or securely disposed of where practicable.

8. Overseas processing

Some service providers may process information outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure it receives a standard of protection comparable to that required under applicable Singapore data-protection requirements.

9. Access and correction

You may request access to personal data we hold about you or ask us to correct inaccurate or incomplete information. We may need to verify your identity before responding and may charge a reasonable fee where permitted. Certain exceptions may apply.

10. Children’s privacy

Our website is not directed to children under 18, and we do not knowingly collect personal data from them without appropriate consent. If you believe a child has provided personal data to us, please contact us so we can review and take appropriate action.

11. Third-party links

Our website may link to third-party websites, apps or marketplaces. Nature Therapy is not responsible for their privacy practices, security or content. Please review the relevant third party’s policy before providing personal data.

12. Changes to this policy

We may update this policy to reflect changes in our practices, services or legal obligations. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.